If we print a passport centrally, there is no collection option. Customer collection of printed passportsĬustomers who use the Premium or Fast Track Collect Service and have their passports printed in local print, usually collect their passport from the public counter. Customers will have their passports delivered by:įedEx (Federal Express) if they are in the UKĭHL (Dalsey, Hillblom and Lynn) if they live overseasįor more information about secure delivery, see Secure Delivery guidance. Our business partners collect printed passports directly from central or local print and deliver them to customers in the UK and overseas. Secure delivery collection of printed passports We also use local print if we issue a passport for urgent or compassionate reasons or if we are correcting an error. We use local print to provide passports for customers who have paid for a quicker service (for example, Premium or Fast Track collect). Local print teams cannot print other types of British passports (for example, Diplomatic passports). Local print is a passport printing service that allows staff to print 34-page or 50-page passports in each of our application processing centres. Central print personalises 34-page or 50-page passport books by adding customer details, including their nationality and photo.Ĭentral print also prints other passport types, such as British overseas territory passports and Diplomatic or Official passports. We use central print to print most passports for customers in the United Kingdom and overseas. Central print allows us to print passports at a central location in a cost efficient and time effective way. Central printĬentral print is an automated passport printing service owned and managed by our business partner. You must follow guidance to decide when to use central print and when to use local print. You can ‘return to examination’ from central print, where we contact Thales to electronically send the data back, but this is not the standard process. You cannot change this decision or stop printing, but you can re- open for re-issue or arrange a redirection. When you complete an application to issue a passport, the data is sent automatically to the print location. You, the examiner, can change the print location but you will first need authorisation. Priority and collection services (for example, Premium) will automatically be sent to local print. The system selects central print for most application types. The system will automatically select a print location based on the fee the customer paid for. Central print is more cost effective for us and the customer so we must use it whenever we can. HM Passport Office prints passports through central and local print. This section tells HM Passport Office staff how to print a passport, the differences between central print and local print and how to collect printed passports. This document forms part of HM Passport Office transformed guidance. Published for Home Office staff on 8 June 2021Ĭhanges from last version of this guidance Publicationīelow is information on when this version of the guidance was published: If you notice any formatting errors in this guidance (broken links, spelling mistakes and so on) or have any comments about the layout or navigability of the guidance then you can email Guidance & Quality, Operating Standards. If you have any questions about the guidance and your line manager or senior caseworker cannot help you or you think that the guidance has factual errors then email Guidance & Quality, Operating Standards. This guidance is for HM Passport Office staff and explains how to print a passport, the differences between central print and local print and how to collect printed passports.
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